Healthy Outcomes Integration Team
- Need: To provide integrated treatment planning and coordinated healthcare services to rural residents.
- Intervention: This program was designed to treat adults who have a serious mental health condition and those who have, or are at risk of developing, chronic health conditions.
- Results: Thus far, 84 clients have received integrated health and mental health services.
Promising (About evidence-level criteria)
Healthy Outcomes Integration Team (HOIT), was created by
the County of
Nevada Health and Human Services Agency in
partnership with 7 consortium members to serve Nevada
County, California. The HOIT program identifies adults
ages 18 and older with a serious mental illness who also
have chronic health conditions or are at risk of being
diagnosed with chronic health conditions.
HOIT delivers bi-directional, integrated healthcare services to these patients by integrating primary care services and behavioral health services at the Nevada County Behavioral Health (NCBH) Clinic. It also integrated behavioral and psychiatric services at FQHCs. The HOIT team supports clients to receive integrated care including health, mental health, and substance use treatment services.
HOIT providers work closely with nurses from each FQHC in
the consortium to coordinate care. To facilitate this, a
health home was created for each patient and an
information sharing process was implemented. These
services linked individuals and their families to the
comprehensive care they needed.
These members included Federally Qualified Health Centers (FQHCs), a local community hospital, substance use treatment programs, a mental health outpatient contract provider, a Peer Run Welcome Center, and the county Behavioral Health Outpatient Program.
This program originally received support from a 2012-2015 Federal Office of Rural Health Policy Rural Health Care Services Outreach grant and continues today through Medicaid funding.
The HOIT team assisted patients in the following ways:
- Conducted a health and mental health assessment on
each client and used the results to identify a
person-centered healthcare home.
- Assisted clients in developing a written Wellness and
Recovery Action Plan (WRAP) that supports clients in
achieving positive health outcomes.
- Coordinated care services between the FQHC primary care providers, mental health psychiatric services, as well as specialty outpatient mental health and substance use treatment services to support clients in achieving their goals.
- Case management for clients, linking them to needed services including substance use treatment services, and supporting clients to make healthy choices and develop skills to help improve their health.
- Service coordinators accompanied clients to appointments, provided transportation when needed, and served as their coach/mentor.
- RNs and service coordinators offered health and wellness activities and assisted clients in understanding how to manage their chronic health conditions, reduce tobacco use, develop skills in nutrition, purchase healthy foods, and plan healthy meals using simple ingredients.
- An Individual Wellness Report (IWR) display the core
health indicators for individuals, comparing the
individual’s score on these health indicators with
standard measures. Clients can then identify which health
indicators they want to address, and staff will link them
to workshops, classes, and activities to help meet their
HOIT has enrolled 84 clients in the program, all of whom now have a person-centered healthcare home.
Results for participants included:
- 100% were offered and most developed a Wellness and Recovery Action Plan
- 20% received substance use treatment services
- 45% received crisis services prior to the program
- Following discharge from program, only 26% of clients received crisis services
- 3.5% were admitted to psychiatric inpatient hospitals while enrolled
- Following discharge, only 2% were hospitalized
- Of the individuals who smoked at admission, 87% showed improved Breath Carbon Monoxide Measurement
For clients who had a baseline score of “At Risk” on a health indicator when they enrolled in HOIT:
- 78% improved Systolic Blood Pressure
- 86% improved Diastolic Blood Pressure
- 33% reduced Body Mass Index
- 40% improved Fasting Plasma Glucose
- 50% improved Hemoglobin A1C
- 67% improved Total Cholesterol
- 63% improved Triglycerides
HOIT is featured in RHIhub’s Access to Care for Rural People with Disabilities Toolkit Program Clearinghouse.
Some challenges faced by HOIT include:
- Co-locating FQHC services at the NCBH clinic, due to FQHC regulations and California licensing requirements
- Sharing electronic health record information between consortium members
- Improving access to services for the most remote communities
In order to create a similar program, it is important to:
- Create a Memorandum of Understanding between organizations to outline roles and responsibilities, as well as develop confidentiality agreements
- Develop a Multi-Agency Release of Information to allow information sharing across programs
- Generate Individual Wellness Reports for clients to track health outcomes every 6 months
- Share data and progress on health indicators across providers to support an integrated healthcare team
This program was modeled after the evidence-based IMPACT model.
Federally Qualified Health Centers
Integrated service delivery
October 26, 2015
November 20, 2017
Please contact the models and innovations contact directly for the most complete and current information about this program. Summaries of models and innovations are provided by RHIhub for your convenience. The programs described are not endorsed by RHIhub or by the Federal Office of Rural Health Policy. Each rural community should consider whether a particular project or approach is a good match for their community’s needs and capacity. While it is sometimes possible to adapt program components to match your resources, keep in mind that changes to the program design may impact results.