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MORE Care

Summary 
  • Need: To improve rural residents' oral healthcare.
  • Intervention: MORE Care creates interprofessional oral health networks to 1) better integrate oral health into primary healthcare and 2) coordinate oral health between primary and dental healthcare.
  • Results: MORE Care has led to increases in fluoride varnish administration, improvement in interprofessional communication, and patients' improved self-management of their daily oral health.

Description

Rural areas face many challenges when it comes to oral healthcare: They are more likely than urban areas to be within Dental Health Professional Shortage Areas, have higher rates of poverty, and have fewer dental providers accepting Medicaid. Because of these and other factors, rural residents are more likely to have missing teeth and more dental caries.

However, the integration and coordination of oral health between primary and dental care teams can help rural patients improve their oral and overall health. The Medical Oral Expanded Care (MORE Care) Initiative connects Rural Health Clinics (RHCs) with dental care partners. These interprofessional oral health networks (IPOHNs) create interdisciplinary care teams that provide patient-centered oral care. To date, four states have participated in MORE Care: South Carolina, Pennsylvania, Colorado, and Oregon.

The initiative in South Carolina includes a partnership with the Medical University of South Carolina, which received additional funding from a 2016-2018 Health Resources & Services Administration (HRSA) Grant to States to Support Oral Health Workforce Activities.

Services offered

MORE Care helps primary care providers:

  • Develop oral health referral networks
  • Integrate oral health preventive measures into their practice
  • Develop oral health self-management goals with their patients
  • Test ways to overcome challenges in interprofessional practice

MORE Care helps dental providers:

  • Develop referral networks with primary care providers
  • Adopt medical-dental referral practice characteristics
  • Encourage risk-based disease management practices

Colorado:

Colorado Rural Health Center logo

In efforts to improve health information technology (HIT) among rural partners, the Colorado Rural Health Center facilitated changes to the Quality Health Indicators (QHI) informatics system, which is traditionally used for hospital system metrics and quality improvement, to add a format that collects oral health data. This system change allowed MORE Care clinics to integrate oral health into their current measurement system so that oral health was integrated into the established system rather than appearing as an extra stand-alone effort. The MORE Care program here ended when funding ended.

Oregon:

The Central Oregon Health Council provided funding for four clinics to incorporate oral health into their primary care practices (such as oral health risk assessments and fluoride varnish applications) and create a two-way referral system with dental practices.

Pennsylvania:

Pennsylvania Office of Rural Health logo

The Pennsylvania Office of Rural Health created the Dental Delivery Systems Coordinator (DDSC) position. The DDSC, a registered dental hygienist with public health licensure, provides oral health training to primary care providers and serves as liaison between the rural health teams and the Pennsylvania Office of Rural Health.

South Carolina:

South Carolina Office of Rural Health logo

The South Carolina Office of Rural Health added new positions called quality improvement coaches (QICs). These coaches help rural practices implement and evaluate quality improvement measures and visit RHCs to help them identify challenges and opportunities.

Results

MORE Care involves a total of 23 RHCs and 16 dental care partners in 3 states, resulting in:

  • Increases in fluoride varnish administration
  • Increases in oral health risk assessment and evaluation by medical providers
  • Improvement in interprofessional communication between medical and dental care teams
  • Improved dental home establishment
  • Patients' improved self-management of their daily oral health

In 2018, MORE Care participants from St. Luke's Miners Rural Health Clinics in Pennsylvania received the National Rural Health Association's Outstanding Rural Health Organization Award:

MORE Care was featured in a 2017 DentaQuest white paper called MORE Care: Narrowing the Rural Interprofessional Oral Health Care Gap and in a 2017 RAC Monitor article.

DentaQuest Institute logo

Barriers

In many private insurance and Medicaid plans, it is difficult for providers to get reimbursed for oral health services for older children and adults. Care teams will benefit from training in effective management of coding and billing as well as an understanding of Prospective Payment System (PPS) and renegotiation strategies.

Other factors can prevent effective care coordination and integration:

  • Breakdown in management or communication
  • Differences in providers' education or training
  • Lack of HIT interoperability
  • Lack of a quality improvement environment
  • Time constraints for providers

Replication

Program coordinators used a modified version of the Institute for Healthcare Improvement (IHI) Breakthrough Series, the Qualis Health – Oral Health Delivery Framework, and Smiles for Life: A National Oral Health Curriculum during training and implementation.

State programs asked colleges of dentistry and existing oral health programs like Colorado's Cavity Free at Three and Pennsylvania's Healthy Teeth Healthy Children to provide personnel for onsite training at the RHCs. The three State Offices of Rural Health involved with MORE Care recommend yearly onsite training.

A program like MORE Care can be implemented at the clinic level, but program coordinators recommend implementing it at the community or state level to promote more widespread changes in oral healthcare integration. Program coordinators also give the following advice:

  • Build a leadership team
  • Develop a business plan
  • Gain buy-in from the community and healthcare leaders
  • Gather qualitative and quantitative data for program evaluation
  • See if your state has an oral health coalition, which can provide additional support

The Rural Primary Care Practice Guide to Creating Interprofessional Oral Health Networks was created based on MORE Care primary care practices' experiences. For more information on planning and implementing an IPOHN, please read the "MORE Care: Narrowing the Rural Interprofessional Oral Health Care Gap" section titled State Offices of Rural Health and Medical Oral Expanded Care Initiation.

Contact Information

Christine Kenney, Project Manager
DentaQuest Partnership
508.329.2420
morecare@dentaquestinstitute.org

Topics
Care coordination
Integrated service delivery
Networking and collaboration
Oral health
Rural Health Clinics

States served
Colorado, Oregon, Pennsylvania, South Carolina

Date added
June 6, 2017

Date updated or reviewed
July 25, 2019


Please contact the models and innovations contact directly for the most complete and current information about this program. Summaries of models and innovations are provided by RHIhub for your convenience. The programs described are not endorsed by RHIhub or by the Federal Office of Rural Health Policy. Each rural community should consider whether a particular project or approach is a good match for their community’s needs and capacity. While it is sometimes possible to adapt program components to match your resources, keep in mind that changes to the program design may impact results.