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Munson Medical Center: Constant Focus on Patient Satisfaction

Description
Munson Medical Center, a large non-profit hospital serving patients in 24 primarily rural counties, was identified as providing higher patient satisfaction, as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This case study describes the strategies and factors that contributed to their success.
Author(s)
Sharon Silow-Carroll
Date
12/2008
Type
Document
Organization
Commonwealth Fund
Tagged as
Healthcare quality · Hospitals · Michigan