Rural services integration programs are conducting evaluations to track process and outcome measures to
determine how well the program achieves its goals. Identifying an appropriate evaluation framework is a key
component of the evaluation design and
important for evaluation planning.
The best framework for evaluation often depends on the type of program you are evaluating and the resources
available for conducting evaluation activities. For example, there are several different methodologies devoted
to care coordination evaluation
frameworks and telehealth programs evaluation.
Frameworks that have been used to evaluate services integration programs include:
Assesses whether the program is being implemented as originally intended, what services are being delivered,
who is receiving those services, and perceptions of the program among stakeholders.
Assesses the extent to which a project achieved its stated outcome goals and provides recommendations for
future program improvements.
Assesses a program's effect on participants and stakeholders, including outcomes and the changes that
resulted from those outcomes.
Assesses baseline metrics compared to other data points at key points in time on a continuous basis
throughout program implementation. Services integration programs are using the Plan-Do-Study-Act
framework to integrate new knowledge, make midcourse corrections, and implement continuous improvements into
Assesses the relationship between the project costs and the outcomes (or benefits). Policy makers, funding
organizations, and other stakeholders can use evaluation findings to determine whether an investment in
program development and implementation yields significant outcomes of interest.
Return on Investment (ROI)
Some rural services integration programs are calculating the ROI for their program by examining healthcare
savings and social cost savings.