Case Management Model
The Case Management Society of America defines
case management as:
“a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and
options and services to meet an individual's and family's comprehensive health needs through communication and
available resources to promote quality, cost-effective outcomes.”
Case management uses a client-centered, collaborative approach to provide comprehensive care to
patients. Principles of case management include linking clients with community resources, assisting
with the navigation of the healthcare system, providing a client with a single point of contact when
navigating the health and social service system, and facilitating care. Substance use disorder (SUD)
treatment ideally involves accessing a variety of health and social services resources, as discussed
in Addressing Social Factors to Support Recovery. The case management model supports individuals
as they move through the continuum of care, including recovery.
Examples of Rural Case Management Programs
Community Resources in Butler, Pennsylvania offers drug and alcohol case management services
to individuals referred by treatment providers, mental health providers, social services
agencies, and self-referrals. Case managers provide assistance by connecting individuals to
treatment services, assisting with applications processes like Medicaid and Social Security, and
advocating for individuals in various settings.
Considerations for Implementation
Rural communities may have limited social services, and available services may be difficult to
access. Case managers may be nurses, social workers, or have expertise in other health disciplines.
Case managers are an important source of information about the services available in the community
for people with SUD, particularly as complexity of care increases.
Resources to Learn More
Comprehensive Case Management for
Substance Abuse Treatment
Discusses the critical factors service providers and programs should consider when developing case
management services or modifying their current case management activities for substance abuse
treatment. Covers assessment, evaluation, quality assurance, identifying partners, funding, and
clients with special needs.
Organization: Center for Substance Abuse Treatment, Substance Abuse and Mental Health Services