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Project ECHO® – Extension for Community Healthcare Outcomes

Summary 
  • Need: To increase the capacity for more effective treatment of chronic, complex conditions in rural and underserved communities.
  • Intervention: Through a specially-designed project, remote primary care providers work with academic specialists as a team to manage chronic conditions of rural patients, expanding remote providers’ knowledge base through shared case studies.
  • Results: Patient management and care provided by rural providers through ongoing education and mentoring from Project ECHO® has proved as effective as treatment provided by specialists at a university medical center.
Evidence-level
Evidence-Based (About evidence-level criteria)
Description

Project ECHO logo

Access to specialty care is a challenge for Americans living with chronic conditions in rural areas. According to the 2017 National Rural Health Association’s rural health snapshot, for every 100,000 rural patients in the U.S., there are approximately 30 health specialists, as opposed to over 260 for urban patients.

Rural patients dealing with chronic complex conditions are challenged with longer commutes to specialty medical care, and often even primary care providers, combined with limited transportation options. Although chronic disease rates are higher in rural residents, rural providers don’t have the same opportunities to keep current on treatment options through continuing education offerings, such as academic centers’ grand rounds.

Project ECHO® (Extension for Community Healthcare Outcomes) was created by Dr. Sanjeev Arora, a liver specialist, as an innovation to increase chronic disease management capacity in rural New Mexico for patients with hepatitis C. Arora had treated up to 90 patients each year at his clinic in Albuquerque, but recognized that more than 30,000 New Mexicans also had the condition, many in rural areas. Wanting to ensure that those patients had equal access to specialty treatment in the early stages of the disease, Arora developed a “teleECHO™ clinic” for hepatitis C in 2003.

After teleECHO's initial success, the model provided evidence-based programs for many other complex conditions, now addressing over 65 chronic conditions, such as substance use disorders, diabetes and tuberculosis.

Project ECHO has now experienced major expansion. As of July 2017, it exists outside New Mexico, across the United States, and is present internationally in 50 international locations in 23 countries. The model is used in over 30 states, by over 80 institutions, including the Department of Defense with initiatives on Chronic Pain, and the Veterans Health Administration for various initiatives.

When the amount of research and innovation based on the Echo model became substantial, the 2016 U.S. Senate unanimously passed Public Law 114-270, making Project ECHO a national model for healthcare collaboration in rural and underserved areas. The bill also “requires the Department of Health and Human Services (HHS) to report on technology-enabled collaborative learning and capacity building models, which connect specialists to primary care providers through videoconferencing to facilitate case-based learning, dissemination of best practices, and evaluation of outcomes.”

Project ECHO has received support from the New Mexico Department of Public Health, the New Mexico Legislature and the University of New Mexico. It has received grants from the Robert Wood Johnson Foundation, Agency for Healthcare Research and Quality (AHRQ), The GE Foundation, MRISP and the Leona M. & Harry B. Helmsley Charitable Trust.

Services offered

The ECHO model is designed to extend specialty care to rural patients utilizing videoconferencing for area providers and providing:

  • Direct support from specialists to primary care providers (PCPs) on patient cases
  • Increased knowledge for PCPs through shared case-based learning and mentorship
  • Assistance with patient treatment plan development and monitoring
  • Opportunities to participate in research are provided, but are not mandatory

In New Mexico, weekly teleECHO clinics are offered and intended to serve as knowledge networks, with focus on the following topics:

  • Endocrinology/Diabetes
  • HIV
  • Chronic pain and opioid management
  • Hepatitis C
  • Integrated addictions & psychiatry
  • Rheumatology
  • Behavioral health
  • Tuberculosis
  • Bone health
  • Cardiology
  • Miners’ wellness
  • Antimicrobial Stewardship
  • Prison Peer Educator Training
  • Community Health Worker specialist trainings in diabetes, addictions and obesity prevention
  • The model also ensures that patients have the opportunity to ask questions, make suggestions, discuss solutions and build a community of practice. The clinics are a collaborative effort of specialists and rural providers, including:

    • Physicians
    • Clinic nurses
    • Nurse practitioners
    • Physician assistants
    • Community health workers
    • Social workers

    View this one minute video, "Changing the World Fast," for more on the how the ECHO model™ works:


    The expertise of the remote providers increases with every patient presented, further building capacity to provide more accessible and higher quality care to rural residents.

    In addition to direct benefits for patients, clinicians gain:

    • Improved capacity for serving patients
    • Opportunity for “grand rounds” experience and didactic presentations
    • Collaboration of the teleECHO members on individual cases
    • Increased knowledge base
    • Expert specialty advice for needed patient care issues
    • One-on-one training opportunities with specialists
    • Assistance with monitoring treatment
    • Free continuing education credits
    • Live support (telementoring)

    By increasing the capacity of the providers, rural communities are provided with:

    • Better access to specialty care
    • Opportunity for local providers to expand their medical experitise and knowledge base
    • Reduction in transportation requirements and associated costs (gas, time off of work, etc.)
    • Increased convenience of local treatment of patients with chronic conditions
Results

In a 2011 New England Journal of Medicine study, the model demonstrated that quality of care and patient outcomes were equal between the rural clinic site and the academic site at the University of New Mexico (UNM) Health Sciences Center.

In 2014, Project ECHO received a 3 year grant from The Leona M. & Harry B. Helmsley Charitable Trust to pilot a program that could serve as a national model for providing best-practice, and specialized care for the more than 25 million Americans living with diabetes, as well as others suffering from hormonal disorders. That project, called Endo ECHO, has demonstrated similar success.

See the Robert Wood Johnson Foundation’s overview on Project ECHO in this 5-minute video:


New Mexico’s Project ECHO has provided more than 10,000 case consultations and includes more than 1000 primary care providers. Clinicians have received more than 66,000 hours of continuing medication education through ECHO.

Project Echo maintains this up-to-date list of research associated with the program.

Replication

The replication process is formalized and has a dedicated replication staff. There is no fee to replicate the ECHO model. However, several steps are involved:

  • To gauge whether an organization’s needs are a fit for the model, a Virtual Introduction is available online or by a 1-day in-person orientationat Project ECHO’s office in Albuquerque, New Mexico.
  • If the ECHO model still seems like a viable option for the interested organization, partnership documents are completed along with further training. This segues into the 3-day on-site required training at several designated locations.
  • Once an organization has become an official ECHO partner they will receive access to an extensive replication resource library including: budget information, grant writing tips, and marketing tools.
Contact Information
Erika Harding, Director, Replication Initiatives
Project ECHO
505.272.6542
Eharding@salud.unm.edu
Topics
Behavioral health
Dementia
Depression
Diabetes
Health conditions
Healthcare quality
HIV and AIDS
Obesity and weight control
Substance abuse
Telehealth
States served
National/Multi-State, New Mexico
Date added
September 4, 2013
Date updated or reviewed
July 25, 2017

Please contact the models and innovations contact directly for the most complete and current information about this program. Summaries of models and innovations are provided by RHIhub for your convenience. The programs described are not endorsed by RHIhub or by the Federal Office of Rural Health Policy. Each rural community should consider whether a particular project or approach is a good match for their community’s needs and capacity. While it is sometimes possible to adapt program components to match your resources, keep in mind that changes to the program design may impact results.