Model Standards for Crisis Care Workers

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Proposes national standards for crisis care workers responding to the 988 Suicide and Crisis Lifeline and other behavioral health hotlines. Outlines 10 different standards for crisis care workers, such as core values and competencies; education, training, and qualifications; and standards for supervision, among others. Discusses some considerations for rural communities, such as lack of transportation and workforce shortages.

02/2026

Substance Abuse and Mental Health Services Administration

Access · Behavioral health · Behavioral health workforce · Community health workers · Mobile and episodic healthcare delivery · Trauma-informed care · Wellness, health promotion, and disease prevention