Five Milestones to Addressing Rural Veteran Care Coordination, Care Management, and Case Management Needs: An Integrated Case Management Practice Framework

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Explores the implementation of the Veterans Health Administration (VHA) Care Coordination and Integrated Case Management (CCICM) program into rural facilities. Highlights the goals of the CCICM program and outlines the challenges of implementing it in rural areas. Breaks down the implementation process into five milestones – leadership awareness, facility readiness, preparing to implement, systems and clinical integration, and establishment of a governance structure.

Christine Melillo, Heidi Sjoberg, Marcie Lee, et al.

Journal of Rural Health, 42(3), e70190

08/2026

Access · Care coordination · Primary care · Veterans · Wellness, health promotion, and disease prevention