What Telehealth Gets Right and What's Missing: A National Multistakeholder Study of Access and Sustainability

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Explores the perspectives of telehealth patients and providers, as well as policymakers and administrators, regarding the impacts of telehealth on increasing healthcare access. Summarizes three sets of themes that emerged from semistructured interviews of 62 participants. Offers recommendations for improving the accessibility and sustainability of telehealth across each theme.

Saif Khairat, John Geracitano, Andrea Huang, et al.

The Permanente Journal

09/2026

Access · Health disparities · Healthcare business and finance · Policy · Telehealth