Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Guide: Using HCAHPS to Drive Patient and Employee Satisfaction
Describes the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and data collection process. Explains how rural providers can use the survey findings to improve hospital operations, patient outcomes, and quality scores. Includes case studies of two hospitals that used HCAHPS data to successfully drive patient and employee satisfaction.
National Rural Health Resource Center
Healthcare business and finance · Healthcare quality · Hospitals · Planning and strategy methods and resources