Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Guide: Using HCAHPS to Drive Patient and Employee Satisfaction
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Description
Describes the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and data collection process. Explains how rural providers can use the survey findings to improve hospital operations, patient outcomes, and quality scores. Includes case studies of two hospitals that used HCAHPS data to successfully drive patient and employee satisfaction.
Date
03/2013
Type
Document
Organizations
National Rural Health Resource Center, Technical Assistance and Services Center
Tagged as
Healthcare business and finance · Healthcare quality · Hospitals · Planning and strategy methods and resources
Related Content
Organizations (2)
- National Rural Health Resource Center, view details
- Technical Assistance and Services Center, view details