Transitional Care Management
What is Transitional Care Management (TCM)?
To improve the coordination of care for Medicare patients between the acute care setting and community setting,
the Centers for Medicare & Medicaid Services created two billing codes for Transitional
Care Management (TCM). The goal of TCM is for a provider to “oversee management and coordination
services, as needed, for all medical conditions, psychosocial needs and activity of daily living
requires initial contact with the patient within two business days after discharge, a face-to-face visit within
a specified period of time, and moderate or high medical decision making during the 30-day service period.
TCM services may be furnished following a beneficiary’s discharge from one of the settings listed below to a
Inpatient Acute Care Hospital
Inpatient Psychiatric Hospital
Long Term Care Hospital
Skilled Nursing Facility
Inpatient Rehabilitation Facility
Hospital outpatient observation or partial hospitalization
Partial hospitalization at a Community Mental Health Center
The following healthcare professionals may furnish TCM services:
Physicians (any specialty)
These non-physician practitioners (NPPs) who are legally authorized and qualified to provide the services in
the state in which they are furnished:
Nurse practitioners (NPs)
Physician assistants (PAs)
Certified nurse-midwives (CNMs)
Clinical nurse specialists (CNSs)
The TCM service period is 30 days and begins on the date the beneficiary is discharged from the acute care
setting and continues for the next 29 days. During this time, the billing provider should furnish the following
Interactive contact must be made with the patient and/or caregiver, as
appropriate, within two business days following the patient’s discharge to the community setting. The
contact may be via telephone, email, or face-to-face. It can be made by the billing provider or clinical
staff who has the capacity for prompt interactive communication addressing patient status and needs beyond
scheduling follow-up care.
The billing provider must furnish non-face-to-face services to the beneficiary,
unless they determine that they are not medically indicated or needed. Clinical staff under the direction of
the billing provider may provide certain non-face-to-face services, such as helping patients and caregivers
access community and health resources or providing self-management education.
The billing provider must furnish one face-to-face visit within certain
time frames, as described by the CPT code. This visit may be provided by telehealth if it meets CMS
requirements for billing telehealth.
Additional resources are available through CMS:
Resources are also available through the American Academy of Family Practice's Family Practice
May-June 2013 issue, Transitional Care
Management Services: New Codes, New Requirements.
Why provide TCM to your patients?
Transitional care management (TCM) is intended to reduce potentially preventable readmissions and medical errors
during the 30 days following discharge from the acute care setting. The TCM codes recognize the additional work
required to provide support to patients after discharge.
How do I identify patients who would benefit from TCM?
TCM requires communication between the acute care setting and outpatient provider. Developing processes to
notify the patient’s primary care provider of an acute care admission and discharge facilitates TCM. As a part
of a larger cultural shift to coordinated care, acute care and outpatient providers may need to reassess their
workflows and processes. For example, in a hospital setting, discharge planners can coordinate with the
patient’s outpatient provider. In Critical Access Hospitals with rotating family practice coverage for inpatient
care, the hospital provider will often see the same patients they discharged in the clinic setting. Approaches
for identifying patients eligible for TCM should be tailored to the healthcare system and resources in each
How can I educate patients about TCM and what to expect?
The acute care provider and/or clinical staff can educate patients about TCM prior to discharge. They should
inform the patient that they will be contacted within two business days and that they will be scheduled for a
face-to-face visit. Some organizations schedule the face-to-face visit prior to the patient’s discharge from the
acute care setting. Patients should be aware that TCM is subject to co-insurance and deductible under
What are the billing codes for TCM?
There are two CPT codes that may be used to bill for TCM (see the Physician Fee Schedule
Search for the value of each code):
CPT Code 99495: TCM services with moderate medical decision complexity (face-to-face visit
14 days of discharge)
CPT Code 99496: TCM services with high medical decision complexity (face-to-face visit within 7
days of discharge)
When billing for TCM, healthcare professionals should note the following:
Only one healthcare professional may bill TCM services.
Services may only be billed once per beneficiary during the TCM period.
The same healthcare professional may discharge the beneficiary from the hospital, report hospital or
observation discharge services, and bill TCM services. However, the required face-to-face visit may not take
place on the same day as discharge day management services.
RHCs and FQHCs can bill concurrently for TCM and other care management services (see CY
2022 Physician Fee Schedule Final Rule Fact Sheet).
TCM may not be billed during a post-operative global period or with certain other codes, such as home health
Medicine reconciliation and management must be furnished no later than the date of the face-to-face visit.
How do I document TCM in my electronic health record (EHR)?
At a minimum, documentation for TCM must include:
Date the beneficiary was discharged
Date of the interactive contact with the beneficiary and/or caregiver
Date of the face-to-face visit
The complexity of medical decision making (moderate or high)
Who in my organization should I engage when designing and implementing TCM?
Implementing TCM requires cooperation between the acute care setting and outpatient provider to review and
redesign processes and workflows. Leadership and medical staff in the practice and acute care
setting should champion the change. Nursing staff should be involved in designing the process. Working
with coding and billing staff prior to implementation is important for developing complete
documentation and systems to bill for the service.
Are there any special considerations for Rural Health Clinic (RHC) and Federally Qualified Health Center (FQHC)
billing for TCM?
RHCs and FQHCs can bill for the face-to-face visit component of TCM as an RHC or FQHC visit. TCM services can be
billed as a visit if it is the only medical service provided on that day with a RHC or FQHC practitioner and it
meets the TCM billing requirements. If TCM is furnished on the same day as another visit, only one visit can be
Last Reviewed: 1/5/2022