Topics: Service delivery models

Relationships and Partnerships: How ACOs Are Improving Treatments for Super-Utilizers

Patients and staff at Gritman Medical Center: Potlatch Family Care


Super-utilizers are those patients who are hospitalized multiple times each year and, due to circumstances outside their control, are unable to make the changes needed to keep them out of the ER. Three rural Accountable Care Organizations (ACOs) are working on reducing these readmissions and improving their super-utilizers’ health.

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May 30, 2018

Southwest Telehealth Resource Center Helps Rural Providers Connect

Southwest Telehealth Resource Center logo


The Southwest, with its large geographic area of deserts and mountains, faces unique challenges when it comes to telehealth. The Southwest Telehealth Resource Center assists the region’s healthcare providers through training programs, technical assistance, webinars, and blogs.

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August 23, 2017

Achieving Telehealth’s Promise for Rural Health: Insights from Telehealth Leaders

photos of rural telehealth panel contributors


Telehealth can be a virtual solution to reaching rural residents with healthcare, but its integration into mainstream medicine is taking longer than expected. Five leaders working to advance telehealth for rural areas articulate their thoughts on this delayed integration and the changes needed to make telehealth common practice.

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July 26, 2017

Telehealth’s Future Success Requires a Paradigm Shift

Bill England


William England, PhD, JD, Director of the Office for the Advancement of Telehealth, gives a history of telehealth and suggests viewing telehealth as a concept rather than a tool can ensure its future success.

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July 26, 2017

Scalability Shows Signs of Telehealth Growth

Marcia M. Ward


Marcia M. Ward, PhD, Director of the Rural Telehealth Research Center, suggests that evaluation of telehealth as a business model proves its growth and contributes to its evidence base.

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July 26, 2017

Using Telehealth to Put Patients at the Center of Healthcare

Mario Gutierrez


Mario Gutierrez, MPH, Executive Director of the Center for Connected Health Policy’s National Telehealth Policy Resource Center, discusses the important role telehealth plays for rural patients in delivering healthcare directly to their homes and communities.

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July 26, 2017

Recognizing Telehealth’s Full Potential

Kristi Henderson


Kristi Henderson, DNP, CFNP, CACNP, FAEN, Vice President of Innovation and Virtual Care at Ascension’s Texas Ministry, outlines three challenges hindering telehealth’s growth: outdated reimbursement models, policies and regulations, and the complexity surrounding telehealth integration.

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July 26, 2017