Implementation Considerations for Telehealth Programs Serving Veterans
The Department of Veterans Affairs (VA) operates the Veterans Health Administration (VHA), a healthcare system
with a robust telehealth program and a long history of providing innovative telehealth programs to meet the
needs of rural veterans.
A specific focus of telehealth programs that serve veterans is behavioral and mental healthcare. Rural
communities that serve veterans from tribal communities may be interested in reviewing implementation
considerations for telemental health clinics for rural Native veterans. The guide discusses cultural
considerations for working with Native veterans in the context of behavioral telehealth and includes training
resources for telemental health providers.
Rural communities that serve veterans may also benefit from reviewing the Implementation Manual for a
Telemental Health Outreach Clinic Between a Veteran Health Administration Facility and an Academic Health
Center, which provides specific information about building partnerships between VA medical centers and
medical facilities on college campuses. Suggestions include ensuring that patients can receive services in
private and confidential spaces and making plans for mental health crises.
Resources to Learn More
Showcases innovative rural promising practices addressing rural veterans' healthcare and access issues.
Telehealth is one of the practices selected and described where Veterans Rural Health Resource Center (VRHRC)
staff were involved with training, technical consultation, and funding to establish telehealth programs for
Organization(s): Veterans Health Administration Office
of Rural Health