Types of Metrics Commonly Used in Evaluations
The specific goals of the rural oral health program should be considered when determining the metrics for program evaluation. Rural oral health programs collect qualitative and quantitative information on program processes, outputs and outcomes. Common metrics include:
Demographic information on participants or practices
- Type of health insurance
- Socio-economic status
- Language spoken
- Gross annual operating expenses
- Revenue and revenue per encounter
- Average length of time that a dental clinic is fully scheduled
- Payer mix
- Number of encounters for oral health services per month or year
- Number of dental professionals trained to use an evidence-based curricula
- Number of dental professionals providing oral healthcare services
- Number and level of participation of organizations involved in the program
- Number of preventive procedures provided
- Number of referrals to other providers
- Number of participants who express awareness of the existence of oral health programs in their communities
- Frequency of tooth brushing
- Time spent brushing teeth
- Reasons for not brushing teeth
- Time since the last visit to the dentist
- Preventive services received during the past two years
- Health outcomes (oral health improvements)
- Percentage increase in patients served
- Percentage increase in oral health exams given by dental clinics
- Amount of additional revenue available to health centers/ dental clinics
Resources to Learn More
The Dental Dashboard
Describes the Dental Dashboard, which is a tool designed for community health centers to measure quality of dental programs.
Organization(s): National Network for Oral Health Access
Alliance (DQA) Measure Activities
Presents information and links to resources regarding the development of a set of quality measures for adult populations.
Organization(s): American Dental Association (ADA)
The Educators’ Guide to
Service-Learning Program Evaluation
This guide provides information on the outcome measures of program evaluation and the process used to design them.
Organization(s): RMC Research Corporation
Measuring the Performance of the Environmental Protection Agency Partnership Programs
This EPA guide discusses the strategies for measuring program performance.
Organization(s): Environmental Protection Agency and National Center for Environmental Innovation
Quality and Performance Measures: Environmental Scan
Presents findings from an environmental scan of performance and quality measures for pediatric populations. Describes existing measures and gaps in measurement, and presents an initial set of measures for use by dental professionals.
Organization(s): American Dental Association, Dental Quality Alliance
Thinking About How to Evaluate Your Program? These
Strategies Will Get You Started
This article introduces common evaluation terms and provides strategies for delivering services and programs for evaluation.
Authors(s): Gajda, R. & Jewiss, J.
Citation: Practical Assessment, Research & Evaluation, 9(8)
Organization(s): University of Vermont