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Mobility Management

Mobility management programs are designed to help customers learn how to use and connect to transit as well as to connect multiple transportation networks. Mobility management programs are designed with the goal of using customized, community-specific resources based on a community's needs.

The National Center for Mobility Management is an organization dedicated to improving the efficiency of transportation systems and programs in the country, as well as building the transportation workforce. Funded through the Federal Transit Administration, the Center focuses on helping communities develop and build transportation strategies and programs that can improve the lives of all residents. The Center accomplishes these goals by providing training, technical assistance, online resources, and other types of support to communities.

The Center also provides resources and training for mobility managers, an increasingly integral role in the transportation workforce. Mobility managers help develop programs that improve the ability of people all over the country to travel using different transportation options. People in this role often help connect community services and programs to improve coordination of transportation, and serve as liaisons between other health and human service programs.

Examples of Mobility Management Programs

  • HealthTran provides transportation services to patients in rural Missouri who are ineligible for other transportation services like Medicaid non-emergency medical transportation or veterans' transportation assistance. HealthTran removes the burden of navigating transportation systems from the patient, to a knowledgeable mobility coordinator. HealthTran works with communities to enhance current transportation options and build transportation infrastructure through the new Liberty Technology model. Find out more about this program in Models and Innovations.
  • In addition to operating a volunteer driver program, the Center for Independent Living for Western Wisconsin, Inc.'s New Freedom Transportation Program operates a call center staffed with transportation specialists. Riders in the 18-county service area can request services or obtain referrals via the New Freedom Transportation One Call Center.

Considerations for Implementation

Mobility management focuses on providing information to riders and brokering trips to customers among available transportation providers in communities. Therefore, the success of a mobility management program depends upon the presence of transportation services in a community. When transportation services are available, mobility management allows for greater efficiency in using these resources, leading to a lowered cost in the provision of services.

Program Clearinghouse Examples

Resources to Learn More

Mobility Management
This website gives an overview of mobility management, along with links to resources including economic information and profiles of programs across multiple states.
Organization(s): American Public Transportation Association

Mobility Management Strategies for Rural Areas
Presentation Slides
This presentation from the 2012 Community Transportation Association EXPO discusses rural mobility management infrastructure and strategies for implementing mobility management in rural settings.
Author(s): Rodman, W.
Organization(s): Nelson\Nygaard Consulting Associates

National Center for Mobility Management
This website provides background information on the mobility management approach to transportation services, trainings, and resources on creating and sustaining services.