Mobility management programs are designed to help customers learn how to use and connect to transit
as well as to connect multiple transportation networks. Mobility management programs are designed
with the goal of using customized, community-specific resources based on a community's needs.
Center for Mobility Management is an
organization dedicated to improving the efficiency of transportation systems and programs in the
country, as well as building the transportation workforce. Funded through the Federal Transit
Administration, the Center focuses on helping communities develop and build transportation strategies
and programs that can improve the lives of all residents. The Center accomplishes these goals by
providing training, technical assistance, online resources, and other types of support to
The Center also provides resources and training for mobility managers, an increasingly
integral role in the transportation workforce. Mobility
develop programs that improve the ability of people all over the country to travel using different
transportation options. People in this role often help connect community services and programs to
improve coordination of transportation, and serve as liaisons between other health and human service
Examples of Mobility Management Programs
HealthTran provides transportation services to
patients in rural Missouri who are ineligible for other transportation services like Medicaid
non-emergency medical transportation or veterans' transportation assistance. HealthTran removes
the burden of navigating transportation systems from the patient, to a knowledgeable mobility
coordinator. HealthTran works with communities to enhance current transportation options and
build transportation infrastructure through the new Liberty Technology model. Find out more about
this program in Models and Innovations.
- In addition to operating a volunteer driver program, the Center for Independent Living for Western
Wisconsin, Inc.'s New Freedom Transportation
Program operates a call center staffed with transportation specialists. Riders in the 18-county
service area can request services or obtain referrals via the New Freedom Transportation One Call Center.
Considerations for Implementation
Mobility management focuses on providing information to riders and brokering trips to customers among available
transportation providers in communities. Therefore, the success of a mobility management program depends upon
the presence of transportation services in a community. When transportation services are available, mobility
management allows for greater efficiency in using these resources, leading to a lowered
cost in the provision of services.
Program Clearinghouse Examples
Resources to Learn More
National Center for Mobility Management
This website provides background information on the mobility management approach to transportation services,
trainings, and resources on creating and sustaining services.