Program Overview: The New Freedom Transportation Program allows persons with
disabilities and older adults to access transportation services for medical, shopping, and
recreational trips. They utilize a call center, which is staffed by transportation specialists
who coordinate travel for clients. Services are provided by either volunteer drivers who are
reimbursed for their miles or a voucher program that reimburses clients who provide their own
drivers. The New Freedom Transportation Program covers an 18-county area and requires
coordination across numerous agencies and organizations in the region.