Workforce and Staffing Considerations
Workforce and staffing considerations are an important component of any transportation program in a
rural community. It is important to ensure that there are adequate staff to operate a program. In
rural areas, new transportation jobs can provide an economic boost for the community. Determining the
number of staff needed to implement and operate a program is essential. The different types of staff
and roles may include:
- Human resources staff
- Customer service representatives
Transportation programs that also include a healthcare component, for example
community paramedicine programs, will need additional staff to conduct health-related tasks. Staff
labor accounts for the majority of operating costs for a transportation program. In addition,
programs should also consider trainings and certifications required for staff to operate
The Federal Transit Administration (FTA)'s Department of Transportation, announced
to promote workforce development in the transportation sector in 13 states beginning
in 2015. The funding is administered through the Innovative Public Transportation Workforce
Development program. The FTA offers technical assistance and provides other resources to help states
develop and sustain the transportation workforce. This technical assistance can help programs address
and implement safety checks, additional accessibility measures, and other best practices.
funded by the Federal Highway Administration, The National Network for the
Transportation Workforce also focuses on developing and strengthening the transportation
workforce. It is made up of five regional centers which include:
These regional workforce centers work on improving coordination of transportation services in the
region to break down silos, improve efficiency, and reduce duplication of efforts.
Resources to Learn More
Small Urban and Rural Center on Mobility
Offers resources including training courses, workshops, conference presentations, and webinars on
transit management for small urban and rural transportation workers.
Organization(s): Small Urban and Rural Transit Center
Workforce Development Initiative
Lists resources for educating and training transit workforce through grant opportunities and through
programs available at other federal agencies.
Organization(s): Federal Transit Administration
Development and Succession Planning to Prepare the Rural Transit Industry for the Future
Describes the impending issue of an aging transportation workforce in rural America and methods
employers can use to invest in their current workforce.
Author(s): Peterson, D. & Rieck, T.
Organization(s): National Center for Transit Research