Scheduling and Dispatching
The scheduler or dispatcher is an integral component of any rural transportation program. The role of
the scheduler is to design the most effective routing system that efficiently fits the needs of the
rider and the agency. A scheduler needs to be strategic when determining routing needs, including
resolving scheduling issues and managing the requests of riders.
The role of the dispatcher is to
coordinate the different facets of a transportation program, which often includes direct
communication with riders and maintaining records of trips. Dispatchers are generally the first
point-of-contact for the program's drivers in the case an issue arises.
People in these roles serve
as frontline staff, engaging directly with customers, transit operators, drivers, and the rest of the
program staff. Since they are also often the first people to interact externally with the public,
training for dispatchers about the program, safety issues, and communication is important.