Health Information Technology Model
The health information technology (HIT) model involves the use of technology to improve care. HIT can be used in
conjunction with other care coordination program models, such as Accountable Care
Organizations, to support care coordination by:
Facilitating the relationship between patients, care coordinators, and healthcare providers
Improving communication among healthcare providers, beyond the boundaries of a single organization
Giving providers and patients accessible, actionable, and timely information
Providing clinical decision support
Helping providers to make appointments, recall instructions, review discharge plans and medical records,
manage their medications, and provide health coaching
Facilitating patient care transitions from hospital to home
Engaging patients in their healthcare
HIT includes a multitude of tools and technologies, including the following:
Electronic health records
(EHR): An electronic version of an individual patient's medical history that includes
clinical information such as demographics, medications, conditions, vital signs, immunizations, laboratory
data, and radiology reports.
Patient registries and chronic disease management systems (CDMS): Support population-level
analysis and reporting to manage the health of specific populations and identify populations eligible for
programs and services, including health
use of technology to provide long-distance clinical healthcare, health education, public health services,
and health administration. Telehealth may also include remote patient monitoring, wherein patients collect
and transmit clinical data (e.g., blood pressure) to providers.
Health information exchange (HIE): Facilitates electronic data-sharing among organizations
and can enable care coordination, referrals, and care transitions. HIEs may also facilitate information
exchange between clinical and social service providers.
Prescription assistance programs: Software that can be used to streamline the process of
finding low cost or no cost medicines for chronically ill, low income patients.
Electronic resource directories: A tool that may contain information about clinics in rural
areas that are accepting new patients and physicians who have discounted fee schedules, for example.
Patient portals: Provide
patients with secure, 24-hour access to their health information from any location with an internet
connection. They can facilitate communication and coordination between clinical providers and patients by
allowing patients to schedule appointments, email their providers, review their benefits, and make payments.
Personal health records
(PHRs): A computer-based record of a patient's medical information that patients can
manage. PHRs allow patients to view their medical information in one place, schedule appointments, refill
prescriptions, and communicate with their providers. PHRs can be a standalone system, connected to a single
provider's EHR, or connected to multiple providers' information systems.
More about this model:
Resources to Learn More
Health IT Tools and Resources
This portal contains tools describing and recommending strategies for addressing some of the common challenges
organizations encounter when working with HIT systems.
Organization(s): Agency for Healthcare Research and Quality
A discussion of how HIT, especially electronic health records, can be leveraged to improve care
Organization(s): U.S. Department of Health and Human Services
Implementation Support for Critical Access Hospitals and Other Small Rural Hospitals
Resources from government agencies, private sector partners, and grantees that can be used by rural and critical
access hospitals to guide HIT implementation.
Organization(s): Office of the National Coordinator for Health Information Technology