Coordinated Services Models
This model involves the coordination of individual service programs in a community to improve the
efficiency of limited transportation resources. Agencies work together to share resources, knowledge,
and funding to increase the number of people being served. The overarching goals of coordinated
planning models are to provide more rides for the same or lower cost, to simplify how services are
accessed, and to improve the rider's satisfaction with services.
Partnerships play a key role in this model. Partners typically include human service agencies, local
non-profits, worksites, transit providers, customers, and local or regional economic development
In their Toolkit for Rural
Community Coordinated Transportation Services, the Transportation Research Board described 10
elements of successful coordination efforts. These elements include:
Specific support for coordination efforts, such as state laws, executive orders, interagency
coordinating councils, and support from state agencies
Quality control standards, oversight, and monitoring
Technical assistance provided to local officials by state and federal agencies, including the use
of handbooks and guidebooks
Guiding principles established early in the process
An extensive local planning process
A comprehensive system, encompassing all modes of transit and all potential trip purposes
State Department of Transportation assistance with “selling” coordination
Input from nontransit agencies, such as Departments of Veterans Affairs, Corrections, Housing, and
Health and Human Services
Demonstration projects that test ideas for statewide efforts
Coordination incentives, including funding
Examples of Coordinated Services Models
Operated by Opportunity Link, Inc., North Central
Montana Transit (NCM Transit) serves rural Hill and Blaine counties and coordinates services with
Fort Belknap and Rocky Boy's Transit systems. NCM Transit is a partnership of local organizations
including tribal and local governments, education, and health and community organizations.
Considerations for Implementation
One particular barrier for coordinated service models is the specified funding streams of federal
programs. The funding for specialized transportation services typically stems from federal sources
and is designated for specific clients with specific needs. This means that coordinated services may
need to pay special attention to requirements associated with federal funding.
Resources to Learn More
Coordinating Rural Transit Requires
Thinking Outside the Box
Describes the experiences and lessons learned in establishing a regional transit coordination pilot program in
Organization(s): Kansas University Transportation Center
Author(s): Elias, J.
for Action: Building the Fully Coordinated Transportation System
This state and community self-assessment toolkit has information on how to conduct individual assessments and
develop action plans for addressing coordinated systems of transportation.
Organization(s): Federal Transit Administration
National Center for Mobility
The Coordinated Transportation Services section of this website lists the principles of transportation
coordination; links to federal, state, and local services; and links to resources on federal mandates for
coordination and economic benefits.
Human Service Transportation Coordinating Councils: An Overview and State Profiles
Provides an overview of the 20 states that have established state-level coordinating councils to better
coordinate human service transportation services, including an in-depth analysis of Florida, Iowa, Kentucky,
Texas, Washington, and Wisconsin.
Organization(s): National Conference of State Legislatures
Toolkit for Rural Community Coordinated
Covers processes and strategies for coordinating rural transportation services.
Author(s): Burkhardt, J.E., Nelson, C.A., Murray, G., & Koffman, D.
Organization(s): Transportation Research Board