Leveraging Partnerships for Sustainability
Some health plans and healthcare providers may provide some reimbursement for transportation to and
from medical appointments, pharmacies, or appointments to obtain durable medical goods. Program
planners should consider identifying these partners in their community and determining if there are
opportunities for collaboration.
For non-medical transportation needs, rural programs can leverage partnerships with local non-profit
organizations, ride-hailing services, and for-profit transportation businesses like taxicab
companies. For example, a funding organization may be willing to subsidize taxi vouchers for
qualifying participants, or a community collaborative could support a vanpool to assist seniors with
basic errands. Other organizations may be interested in supporting transportation systems that meet a
particular need like increasing access to employment. Partner organizations can also contribute
funding, time, staff or volunteers, or space for meetings and classes.
Resources to Learn More
Guidebook for Rural Demand-Response
Transportation: Measuring, Assessing, and Improving Performance
Chapter 7 of this report outlines policies, procedures, practices, and strategies to sustain and
improve service, written for demand-response transit agencies in rural areas. Covers categories
including scheduling and dispatch, service design, funding, marketing or public relations, and
Author(s): Ellis, E. & McCollom, B.
Organization(s): Transportation Research Board
for Improving Transportation Options in Rural and Small Town Communities
Discusses challenges, opportunities, and best practices for providing transportation services in
rural areas. Includes a wide range of case studies that demonstrate the business case for public
transit investment, as well as strategies to overcome barriers for a variety of transit systems.
Author(s): Shoup, L. & Homa, B.
Organization(s): Transportation for America